1. Which of these types of communication are used for external communications only ? a) phone call b) letter c) e-mail d) fax 2. Which of the following would you use to quickly find out the date of a meeting from a colleague ? a) fax b) letter c) e-mail d) phone call 3. which of these types of communication is for informal purposes onle? a) fax b) e-mail c) gossip d) letter