Waiters are food service professionals who take orders and cater to the food and drink needs of customers in a casual or f ne dining restaurant. Stress Management Waiters are service employees and restaurants are often very fast-paced work environments where your job is to serve customers.
Constant movement, loud conversations and noises and the perpetual process of taking orders,delivering food and drinks, and taking payments can wear on you. Waiters need to have a good ability to deal with the hustle and bustle with a positive attitude to deliver good customer service.People-Oriented If you don‟t like people, waiting isn‟t for you. Waiters need a service orientation and strong communication skills to succeed. As a waiter, you have to immediately present a friendly and upbeat attitude, communicate specials, make menu recommendations and l listen
carefully to customers‟ orders. You also have to deal with customers‟ complaints and needs. In some restaurants, you work multiple tables at a time and are constantly being asked for more drinks, food, the check or other items. Maintaining a customer-first approach helps you keep your focus on service goals. Quick Thinker Waiters need the ability to think through problems or unexpected situations and do so quickly in a fast-paced restaurant. If an order is messed up or delayed, for instance, he needs to figure out how to appease a customer.If a customer orders something that the kitchen runs out of, he needs to make a recommendation of something similar
or ask some questions to suggest an appropriate alternative. Recognizing when customers need plates cleared or drinks refilled without being asked is important as well. Knowledge able Waiters are the face of a restaurant to their customers. You not only pro-vide service, you represent the menu – the food and other products your business makes money on. Knowing the menu and the specialties that make your restaurant distinct are essential. If your restaurant makes bread from scratch, highlight that for customers right away.Know ingredients to help customers avoid allergies and be able to explain how food is prepared if asked. Good waiters try the foods on the menu to make honest recommendations to customers. Over time, knowing your menu and getting used to what regular customers want is how you build retention and develop good tip income streams.

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