сделать английский язык. Очень надо
1. Define the type of the letter
a) enquiry; b) reply (quotation); c) order; d) complaint; e) advertisement

Dear Sirs,
We have heard from your representative, Mr. Wolf, that you are producing for export jackets in pure leather. There is a constant demand in Austria for high-class goods of this type. Sales are not high, but a good price can be obtained for fashionable design.
Will you please send us your catalogue and a pricelist with terms of payment. If it is possible, please, send us also several samples of leather used in your jackets.
We look forward to your reply.
Yours faithfully,

2. Choose and circle what makes a good telephone call:
a) your mood; b) structure; c) style; d) voice
3. Match these sentence halves of six tips for being a more successful negotiator
1. Good answers don’t always come quickly, a) you can’t be tough all the time.
2. Sometimes you have to compromise – b) enthusiastic negotiators are rare!
3. Don’t get angry too quickly – c) or they’ll think you are weak.
4. Don’t agree with everyone all the time, d) be consistent.
5. Say when you like an idea – e) so don’t be too impatient.
6. Keep the same attitude towards others – f) try and stay calm.

4. Complete the sentences with the best word from the given below:
a) difference b) discussions c) disagreements d) argument e) conflict
1. There is some ……………………. of opinion about the question of insurance costs.
2. They had a heated ……………………. about transport costs.
3. You can’t employ more people and cut costs. The two objectives are in…………………… .
4. There were too many ……………………. among the negotiators, so the plan did not succeed.
5. The negotiating teams will have some informal ……………………. later today.
5. Match the words with their definitions:
1. tactics a) be flexible
2. make compromises b) not changing your opinion or attitude
3. consistency c) the methods you use to get what you want

машуля5552    2   12.11.2020 17:29    71