Read the model text and choose the correct answers.
1 Why did the author write this email?
a To ask for an explanation.
b To complain.
c To offer help.
2 Who did he write the email to?
a) a friend
b) a local newspaper
c) a tourist
3 Which words in the text express certainty?
a) perhaps
b) definitely
c) possibly
4 Which paragraph gives causes and solutions
a) 1
b) 2
c) 3