Put the phrases in the right order to get a dialogue.

OK. I’ll do that. Thanks.
Yes, I have.
Yes, I have switched if off and on twice, but the same thing happens again.
What exactly is happening? Does the screen keep freezing?
OK. Then, I suggest that you do a full scan with your anti-virus software. It may be a virus that’s causing your problem. Try that. Then call me again if you still have a problem.
Have you tried switching it off and on again?
Hi! Can you help me please?
You’re welcome.
Yes. The cursor sticks in the same place, and there is nothing I can do about it.
Well, the screen of my computer has stopped.
Well. Have you got anti-virus software installed on your computer?
Hi! What’s up?

Hi! What’s up?
Hi! Can you help me please?
Well, the screen of my computer has stopped.
Have you tried switching it off and on again?
Yes, I have switched it off and on twice, but the same thing happens again.
What exactly is happening? Does the screen keep freezing?
Yes. The cursor sticks in the same place, and there is nothing I can do about it.
Well, have you got anti-virus software installed on your computer?
Yes, I have.
OK. Then, I suggest that you do a full scan with your anti-virus software. It may be a virus that’s causing your problem. Try that. Then call me again if you still have a problem.
OK. I’ll do that. Thanks.
You’re welcome.

To begin the dialogue, we start with a greeting: "Hi! What’s up?" This sets the tone for a friendly conversation.
The second line is a request for help: "Hi! Can you help me please?"
The third line states the problem: "Well, the screen of my computer has stopped."
The fourth line is a common troubleshooting question: "Have you tried switching it off and on again?"
The fifth line is the response to the previous question: "Yes, I have switched it off and on twice, but the same thing happens again."
The sixth line is a clarification question to gather more information: "What exactly is happening? Does the screen keep freezing?"
The seventh line is the further description of the problem: "Yes. The cursor sticks in the same place, and there is nothing I can do about it."
The eighth line is a suggestion for a possible solution: "Well, have you got anti-virus software installed on your computer?"
The ninth line confirms the presence of anti-virus software: "Yes, I have."
The tenth line provides a recommendation based on the information given: "OK. Then, I suggest that you do a full scan with your anti-virus software. It may be a virus that’s causing your problem. Try that. Then call me again if you still have a problem."
The eleventh line acknowledges the suggestion and expresses gratitude: "OK. I’ll do that. Thanks."
The final line is a polite response to the gratitude: "You’re welcome."