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1. Where is the front office?
2. What kind of services does the front desk provide?
3. Where can hotel guests find the bell captain’s post?
4. Who carries the guest’s luggage in the hotel?
5. What does the housekeeper inform the front desk about?
6. What do hotel guests expect the housekeeping service to do when they stay at the hotel?
7. What kind of phones are there in a hotel?
8. What departments can the operator connect the guest with?
9. What must the hotel security department protect the guests from?
10. How can the security department help the hotel guests in case of injury?

Angel28648    1   09.04.2020 16:28    30