Нужно ответить на вопросы • what is meant by "good manners"? • why are good manners important? • are good manners universal (i.e. the same in all cultures)? use: say "please" and "thank you" don't interrupt arrive on time close your mouth when you chew or sneeze think before you speak shake hands when you meet use a quiet voice to chat be friendly to people don't phone late in the evening smile listen before you speak

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