Нужно написать 10 назову лучшем если read the exam task below and write a letter of complaint. you bought an mp3 player at an online store and it is not working properly. you have the guarantee of the product. write a letter of complaint to the store, in which you will: • explain when and where you bought the product • describe the problem in detail and ask for a replacement or a refund

Dear sirs! Dear managers! 

My name is Ivan Korolev. On the 3rd of December I bought an mp3 at your central shop. The problem is that after some days it doesn't work correctly. Sometimes I can't switch it on and sometimes I can't switch it off. The sound is terrible. The quick dance music becomes very slow.  And slow music becomes very quickly. I ask you to replace this mp3 or refund the whole sum. 

With hope for your undestanding and honesty!

Ivan Korolev.