Look again at the key phrases and complete the mini-dialogues. Then
listen and check. Practise the mini-
dialogues for situations 1-4 with a partner
.
1 Customer This book was a birthday present. Is
it OK if I'_ it for something else?
Assistant That should be OK. Have you got
the 2__?
Customer Yes, here you are.
2 Customer This DVD is 3
Assistant I'm sorry about that. What's 4
with it?
Customer The disc has a scratch.
Assistant I see.
Customer Can I get a 5
Assistant I'm afraid we can't 6 refunds on
DVDs.
​

090416me    2   09.03.2021 08:11    13