LISTENING
SPEAKING
T22 Listen and match the conversations with the
1
pictures.
o
sebe
000 D000
Dix30
PRICE LIST
ONE PIZZA
MANY TOPPING
£ 5
AT TOPPINGS
TW.PIZZAS
123 Match the complaints (1-8) with the apologies
(a-h). Then listen to check.
Complaint
1 Excuse me, there's a mistake in this bill.
2 My parcel still hasn't arrived.
3 Excuse me, but why is this book wet?
4 I'm sorry but I can't eat this - I'm a
vegetarian
5 This table is too small for eight people.
6 You forgot to text me about the party.
7 This spaghetti Bolognese isn't hot enough. D
8 You're very late!
Apology
a I'm sorry. I dropped it in the bath. It was
rather stupid of me.
b I'm very sorry. Let me take it back to the
kitchen.
CI'm very sorry but there isn't a bigger table
free.
d I'm really sorry. I sent it to the wrong address,
e I'm sorry - it wasn't my fault. The train was
delayed.
f I'm sorry. I didn't realise. Have some
vegetable curry instead.
g I'm sorry, I completely forgot.
h I'm really sorry, madam. I added €10 by
mistake.
12 ZA
£85
2
124 Use the complaints and apologies in the box
to complete the short conversations. Then listen to
check.
• Excuse me, there's a mistake in my change.
• I'm really sorry about that. It was an accident.
My dog ate it.
• I'm sorry but I completely forgot.
• I'm sorry but my coffee is cold.
• That's OK, don't worry about it.
2
T22
Listen again and answer the questions.
1 Is a Neapolitan a salad or a pizza?
2 Why didn't the waiter bring the Neapolitan?
3 Who made the mistake?
4 Can the customer wait for the correct order?
1 Teacher Your homework looks terrible - it's
wet and it's got teeth marks.
You
2 You
Waiter I'm very sorry. Here's the five
euros.
3 You
Waitress I'm sorry, I forgot to bring it to the
table. Here's a fresh one.
4 Your friend Where were you last night?
I waited at the cinema for half an
hour!
You
5 Your friend I'm really sorry I didn't send you
a birthday card. I was really busy
and I forgot to post it.
5 How many pizzas are on the bill?
6 How many pizzas did they have?
7 How many pizzas did he buy?
8 At first, how much money did the assistant
ask for?
You
47

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