LISTENING
A Listen to the telephone call. Choose the best word or phrase – a, b or c – to complete the sentences.
0 Alan works in Technical support .
a) Marketing b) Technical support c) Phone sales
1 Sofia has a problem with her .
a) telephone b) computer c) mobile phone
2 Alan asks about the computer’s .
a) Internet connection b) model number c) delivery date
3 Sofia spells her .
a) department name b) first name c) last name
4 Alan
a) can send a technician
b) can come to Sofia’s office
c) can’t help Sofia
5 Sofia has a meeting .
a) in the morning b) in the afternoon c) tomorrow

B Listen again. Complete the form.
Track 2

Technical Support Service Request
Name of caller Sofia (6)¬
Department (7)
Phone number (8)
Office number (9)
Technician appointment time (10)

Listening

A Listen to the telephone call. Choose the best word or phrase – a, b or c – to complete the sentences.

0 Alan works in Technical support.
a) Marketing
b) Technical support
c) Phone sales

Answer: b) Technical support

Explanation: In the telephone call, it is mentioned that Alan works in Technical support.

1 Sofia has a problem with her .
a) telephone
b) computer
c) mobile phone

Answer: c) mobile phone

Explanation: In the telephone call, Sofia mentions that she has a problem with her mobile phone.

2 Alan asks about the computer’s .
a) Internet connection
b) model number
c) delivery date

Answer: b) model number

Explanation: In the telephone call, Alan asks Sofia about the model number of her computer.

3 Sofia spells her .
a) department name
b) first name
c) last name

Answer: c) last name

Explanation: In the telephone call, Sofia spells her last name.

4 Alan
a) can send a technician
b) can come to Sofia’s office
c) can’t help Sofia

Answer: a) can send a technician

Explanation: In the telephone call, Alan mentions that he can send a technician to Sofia's office.

5 Sofia has a meeting .
a) in the morning
b) in the afternoon
c) tomorrow

Answer: b) in the afternoon

Explanation: In the telephone call, Sofia mentions that she has a meeting in the afternoon.

B Listen again. Complete the form.

Track 2

Technical Support Service Request

Name of caller Sofia (6)

Department (7)

Phone number (8)

Office number (9)

Technician appointment time (10)

Answer:
6 Sofia
7 (Department not mentioned)
8 (Phone number not mentioned)
9 (Office number not mentioned)
10 (Technician appointment time not mentioned)

Explanation: The form needs to be completed based on the information given in the listening exercise. However, the department, phone number, office number, and technician appointment time are not mentioned in the exercise. Therefore, these details cannot be filled in the form. Only the name of the caller, which is Sofia, is mentioned.