Gulzhanat Muratbai is known as 'the young woman with a big heart'. Since the age of 19, she has helped thousands of children with problems and earned the love of their parents. The organisation, which she started herself, is called Urpak Next Generation. It is one of the many NGOs (non-government organisation) that have started in Kazakhstan in the last few years. They are independent and they do not make a profit. Each NGO has a clear social purpose. People work for these organisations because they want to help other people or to improve society. Some people work for them as a job, but many people work in their free time without pay. These people are called volunteers. In 2005 an American volunteer Angela Davis and Gulzhanat Muratbai discovered a group of 2,000 disabled children with mental or physical problems, who were kept mostly indoors - away from contact with the world. It was sad to think of their lonely lives, so Davis and Muratbai decided to organise activities for them. The

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