Fill in the tips for giving and receiving feedback with the following words: concrete, advice, receiving, behaviour, actions, intention, unless, attentively, descriptive, argumentative, personality, correctly, clarifying, incident, defensive, overdo, pattern, appreciation, intend, paraphrase. care for the person feedback. show respect. have the to help not to hurt. do not give , just share ideas . focus on . refer to what a person does and not to what we imagine s/he is. use verbs which relate to than adjectives which describe personality. you say “you came late to our meeting, linda”. you don’t say “you are not organized”. do not attack the , comment on behaviour. be direct, clear, to the point. be . you say “you came late for our meeting today, ann”. you don’t say “you are always late, ann”. give the feedback as soon as possible after the . don’t it. give just enough information for the other person to digest. talk about one specific incident and not about a lot of behavior incidents. check that the other person understood you ask questions. listen . at the end the major points to see if it corresponds to what the giver had in mind. example: “what you are trying to say is…” “you think that …” ask the giver to be specific and . don’t get , angry, or . avoid explanation of your behaviour asked. solicit feedback from other people to check others’ opinions. if two or three people give you similar feedback, there may be a , which you might want to consider. show to the person giving feedback. say what you to do as a result of the feedback.

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