Er your help
work in pairs. student as a sales representative student b is a customer
role play the conversation. use your role cards. use some of the expressions
from the useful language box.
student a
sales representative
answer the phone
ask for details,
apologise for first problem.
apologise again and offer
solutions
say goodbye
student 8
customer
introduce yourself. suv you have
some problems with order.
give details of test problem (shles
ore wrong colour and sigo),
give details of second problem
(wani 2,000 no 200, as soon as
possible)
thank the sales representative
say goodbye.
cccrccelle puouou.​

coroleovacarina2013    3   29.11.2019 08:34    37