Do you consider yourself to be a good listener? how do you show other people you’re listening to them? read this description of communication problems. to what extent does it reflect your experience?
according to roger fisher and william ury in their book getting to yes, there are three major problems in communication. firstly, people may not be talking to each other. frequently, each side has given up on the other and is no longer attempting any serious communication.
secondly, people don’t pay enough attention to what other people say. then there are misunderstandings which are compounded when people speak different languages.
the solution they propose is to listen actively; acknowledge what is being said and question your assumptions. understanding is not agreeing, but unless you can show that you grasp how the other person sees things, you may be unable to explain your point of view to them. you therefore maximise the chance of having a constructive dialogue.

BonYseT    3   24.12.2019 05:04    2