Complete the dialogue. Use the correct form of verb from exercise 4. Then read it aloud in pairs. Customer: Hello. I borrowed this surfing magazine about five minutes ago. I think you made a mistake.
Assistant: Really? What is the problem?
Customer: Well, I gave you £5, but I only got £1.05 change.
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Assistant: Hello. I apologize for any inconvenience. Let me check the transaction to see if there was indeed a mistake.
Assistant examines the transaction details and confirms the error.

Assistant: Yes, you are right. There was a mistake in giving you the correct change. I apologize for the inconvenience once again. Let's rectify the situation.

Assistant takes out a £5 note from the cash register and hands it to the customer.

Assistant: Here is the correct change you should have received - a £5 note.

Customer: Thank you. Now I have received the correct change.

Assistant: I'm glad the issue has been resolved. If you need any further assistance, please don't hesitate to ask.

Customer: Thank you.