▪ compensation ▪ regret ▪ inconvenience ▪ discount ▪ assure ▪ straight ▪ refund ▪ disappointed ▪ change ▪ speak

1. I’m extremely sorry. I’ll to the person concerned.

2. I’ll send someone up to repair it away.

3. I’ll you to another room immediately.

4. Please accept our apologies for the .

5. We are sorry that you were with our service.

6. We you that this will not happen again.

7. We would like to offer you .

8. We would like to offer you a 15% on your next stay with us.

9. We will a partial cost of your stay.

10. We to inform you that we are unable to grant a refund.

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Irina1440    1   06.05.2020 11:29    0