CLERK 1 UNITS 30, 31 AND 32 Complete the two conversations. Use the correct form of the verbs in
brackets - past simple or past continuous.
CLERK Castle Bank. How can I help you?
CALLER Hello. I'm afraid I've lost my debit card.
OK. What (0) were you doing (you / do) when you last (1) had
(have) it?
CALLER I(2).get
(get) cash out of a machine It wasn't stolen, though.
CLERK Right. When (3) this
..
(this / happen)?
CALLER Two days ago, I think.
OK. We'll check your account and get a new card to you within five days.
CALLER But I (4)
(hope) to go away tomorrow. Can't you send it now?
CLERK
ELLA
BEN
How was your day at the beach?
Well, when we (5)
(arrive), the sun (6)
(shine) brightly and it was really warm.
Great!
But then it (7)
(start) to rain and it (8)
stop) raining all day!
FLLA
(not
BEN​

CLERK Castle Bank. How can I help you?
CALLER Hello. I'm afraid I've lost my debit card.
CLERK Okay. What were you doing when you last had it?
CALLER I was getting cash out of a machine. It wasn't stolen, though.
CLERK Right. When did this happen?
CALLER Two days ago, I think.
CLERK Okay. We'll check your account and get a new card to you within five days.
CALLER But I was hoping to go away tomorrow. Can't you send it now?
CLERK I'm sorry, but it's not possible to send it now. It will take time to process your request.

ELLA How was your day at the beach?
BEN Well, when we arrived, the sun was shining brightly and it was really warm.
ELLA Great!
BEN But then it started to rain and it didn't stop raining all day!
ELLA Oh no, that's too bad.

Explanation:

In the first conversation, the caller lost their debit card and the bank clerk is trying to gather information. The caller explains that they were getting cash out of a machine when they last had the card. The clerk asks about the timing, and the caller says it happened two days ago. The clerk then informs the caller that they will check their account and issue a new card within five days. However, the caller expresses their desire to receive it sooner because they are planning to go away soon. The clerk apologizes but explains that they cannot send the card immediately.

In the second conversation, Ella asks Ben about their day at the beach. Ben explains that when they arrived, the weather was sunny and warm. However, it started to rain and continued raining throughout the day. Ella expresses disappointment over the constant rain.