27 a) Listen to the text “A Tragedy in the Air” items of the plan in the right order. a) There was something wrong with the sound of the engines. b) The captain told the passengers he had bad news. c) The journey of the two friends began. d) The stewardess said the situation was under control. e) The passengers thought about the danger they were facing. f) The passengers started panicking. g) The captain said what his bad news was. b) What was the captain's mistake? Why did he make it? Why is it important to think about other people's feelings?

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27 a) Listen to the text “A Tragedy in the Air” items of the plan in the right order:

c) The journey of the two friends began.
a) There was something wrong with the sound of the engines.
g) The captain said what his bad news was.
b) The captain told the passengers he had bad news.
d) The stewardess said the situation was under control.
e) The passengers thought about the danger they were facing.
f) The passengers started panicking.

b) What was the captain's mistake? Why did he make it? Why is it important to think about other people's feelings?

The captain's mistake was that he didn't provide any explanation or reassurance to the passengers when he announced that he had bad news. He simply stated the fact without any details, which caused panic among the passengers.

There are a few possible reasons why the captain made this mistake. One reason could be that he was under stress and duress due to the emergency situation, which affected his ability to communicate properly. Another reason could be a lack of training or experience in crisis management.

It is important to think about other people's feelings because our actions and words can have a significant impact on others. When we consider how our actions might make others feel, we are more likely to communicate effectively and thoughtfully. In this case, if the captain had taken a moment to put himself in the passengers' shoes and think about their feelings of fear and anxiety, he could have communicated the bad news in a more reassuring and comforting manner, preventing panic and keeping the passengers calmer.