Writing: A formal letter. (130–160 words)
You bought 50 fountain pens. The pens are clearly not satisfactory, they are faulty- some of them leak and others blot when writing.

Dear Sir or Madam,

I wish to express my utter dissatisfaction with the pens which I bought from your Nariman Narimanov branch on 10th January 2022. On using them for the first time, I found out that the pens are clearly not satisfactory, they are faulty - some of them leak and others blot when writing.

When I phoned your shop to report the issue, Ms Mary, who introduced herself as a receptionist, said that the shop can neither replace them nor offer me a refund! She said, that I should check everything before buying it, and this was really disappointing!

As the pens clearly does not function as them should, I am writing to you to ask for a full refund of the $118 retail price. I am hoping that you would either refund the money or replace the product.

I am looking forward to your prompt response.

Yours faithfully,

Elmir Mirzayev

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