Read the task. Then listen to a student doing the task. Circle the correct answers. Script You are returning a gadget to a shop because something has gone wrong with it. Discuss these four issues during the conversation with the shop assistant: • What the gadget is and when you bought it. • What the problem is. • What you want to happen next. • What you will do if that isn't possible. 1 The student is returning a a CD player. b a DVD player. 2 The student can't a charge the batteries. b turn on the player. 3 The student would like a an exchange. b a refund. 4 The sales assistant offers to a repair it. b exchange it.

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