Number the dialogue1-8 in the correct orders: Mikhail is telling a member of his staff about the new payment procedure for the telephone orders.
2 a Katya: You are saying we can refuse to take an order if the caller is using their partner's credit card, for example?
b Katya: Yes, I've got that
c Mikhail: That's rightOK. Then we need to ask for the identification number. It's those three digits above the signature. Is that clear?
d Mikhail: Sure. You must ask for the last those three digits of the number on the back of the card - it's common practice now
e Mikhail: Finally, what's useful is to ask for an email address as well as a contact number, in case there's a problem with the order. Are you with me?
f Katya: Not quite. Can you run through that again?
1___g Mikhail: First of all, it's essential to check that the caller is also the owner of the credit card being used for payment.
h Katya: OK, I'm with you. I remember needing that the number last time I shopped online
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