1. software
2. a word processor
3. floppy disk
4. user-friendly
5. computer-literate
6. keyboard
7. a computer program
8. CD-ROM
9. laser printer
10. laptop
11. spreadsheet
12. e-mail
1. software
2. a word processor
3. floppy disk
4. user-friendly
5. computer-literate
6. keyboard
7. a computer program
8. CD-ROM
9. laser printer
10. laptop
11. spreadsheet
12. e-mail