3.07 Look again at the key phrases and complete the mini-dialogues. Then
listen and check. Practise the mini-
dialogues for situations 1-4 with a partner,
1 Customer This book was a birthday present is
it OK if it for something else?
Assistant That should be OK. Have you got
the ??
Customer Yes, here you are,
2 Customer This DVD is!
Assistant I'm sorry about that. What's
with it?
Customer The disc has a scratch.
Assistant I see
Customer Can I get a?
Assistant I'm afraid we can't _- refunds on
DVDs.
1 magazine / pages are torn
2 record / no sound
3 DVD / picture is fuzzy
4 CD/track missing​

Vikatop10    1   03.03.2021 13:42    14