1 Read the lines of a conversation in a clothes shop, Who says them, the customer or the
shop assistant? Write SA or C.
Can I help you? SA
Oh yes. I like that one much better.
Can I try it on? C
€39.99. How do you want to pay?
d
Yes, please. I'm looking for a shirt
to go with my new jeans.
Blue.
Yes, of course. The changing rooms
are over there.
Is the size OK?
OK. I'll take the green. How much is it?
can I pay by credit card?
What colour are you looking for?
No, it isn't the right blue.
No, it's a bit too big. Have you got
a smaller size?
That's the last blue one we've got, I'm
afraid. But we've got it in green.
Well, what about this one? It's a bit
darker blue.
What about this one? Do you like this?
Credit card's fine. Thank you very much.
Can you match any lines with the photos?
Photo 1
SA Can I help you?
I'm looking for a shirt to​

- Can I help you? (shop assistant)
- Oh yes. I like that one much better. (customer)
- Can I try it on? (customer)
- €39.99. How do you want to pay? (shop assistant)
- Yes, please. I'm looking for a shirt to go with my new jeans. (customer)
- Blue. (customer)
- Yes, of course. The changing rooms are over there. (shop assistant)
- Is the size OK? (shop assistant)
- OK. I'll take the green. How much is it? (customer)
- Can I pay by credit card? (customer)
- What colour are you looking for? (shop assistant)
- No, it isn't the right blue. (customer)
- No, it's a bit too big. Have you got a smaller size? (customer)
- That's the last blue one we've got, I'm afraid. But we've got it in green. (shop assistant)
- Well, what about this one? It's a bit darker blue. (customer)
- What about this one? Do you like this? (shop assistant)
- Credit card's fine. Thank you very much. (customer)
- Can you match any lines with the photos? (shop assistant)
- Photo 1 (shop assistant)
- SA Can I help you? (shop assistant)
- I'm looking for a shirt. (customer)

Step-by-step explanation:

1. The shop assistant asks, "Can I help you?"
2. The customer responds, "Oh yes. I like that one much better."
3. The customer asks, "Can I try it on?"
4. The shop assistant states the price, "€39.99. How do you want to pay?"
5. The customer says, "Yes, please. I'm looking for a shirt to go with my new jeans."
6. The customer specifies the color, "Blue."
7. The shop assistant directs the customer to the changing rooms, "Yes, of course. The changing rooms are over there."
8. The shop assistant asks about the size of the shirt, "Is the size OK?"
9. The customer decides to take the green shirt instead and asks for the price, "OK. I'll take the green. How much is it?"
10. The customer inquires about paying with a credit card, "Can I pay by credit card?"
11. The shop assistant asks about the desired color, "What colour are you looking for?"
12. The customer states that the blue shirt is not the right shade, "No, it isn't the right blue."
13. The customer asks if there is a smaller size available, "No, it's a bit too big. Have you got a smaller size?"
14. The shop assistant informs that the blue shirt is the last one available, but suggests the green option, "That's the last blue one we've got, I'm afraid. But we've got it in green."
15. The customer considers a slightly darker blue shirt as an alternative, "Well, what about this one? It's a bit darker blue."
16. The shop assistant suggests another shirt for the customer's consideration, "What about this one? Do you like this?"
17. The customer confirms that a credit card payment is acceptable, "Credit card's fine. Thank you very much."
18. The shop assistant asks if the customer can associate any phrases with the photos.
19. The shop assistant specifies the first photo by offering a line, "SA Can I help you?"
20. The customer responds, "I'm looking for a shirt."