1. choose the best word to fit the gap. 1 there is always a lot of attend to on a monday morning. a letters b correspondence c communications d information 2 please leave a message on the answer phone if you need to contact us office hours. a outside b over c through d against 3 the annual general meeting was in the conference centre. a conducted b provided c run d held 4 one of the of writing over talking to someone face-to-face is that you can take your time. a remaining b related c relative d relevant 5 make sure that the addressee’s job correct. a title b description c name d type 6 a well laid out letter always gives a good . a idea b reaction c impression d effect 7 if you are in attending, please let me know as soon as possible. a concerned b pleased c sure d interested 8 you must application by the end of the week. a submit b subject c subscribe d subcontract 9 there has been a agreement to supply texmills with our products and services. a long-winded b long-lasting c long-standing d long-lived 10 managers should to maintain the no-smoking policy throughout the building. a suggest b encourage c support d co-operate

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