1. As you know, I to talk to you about the handbooks. * am going to ask
 ’ve been asked
 ‘ll be asked
 2. Our colleagues from customer care me that they have been getting a lot of emails from users. *
 have been told
 have said
 have told
 3. This is extremely important for all of us who in international project management. *
 are involved
 is involved
 has been involved
 4. A lot of users of our products say that the set-up instructions are extremely complicated and the sketches. *
 aren’t matched
 don’t match
 won’t match
 5. What I’d like to do today is some suggestions on how we can make our handbooks more user-friendly. *
 making
 make
 to make
 6. I’d like to talk to you today about how globalization the face of the insurance industry. *
 has changed
 has been changed
 was changed
 7. Among other things, I about our all-in-one systems for smaller businesses. *
 am talking
 ’ll be talking
 am talked
 8. Thus the problems , let’s make some suggestions on how we can deal with the consequences. *
 were identified
 have just identified
 have just been identified
 9. So far we to find ways to prevent them from happening again. *
 can’t
 ’ve not been able
 couldn’t
 10. These changes transport companies. *
 will have mainly been affected
 will mainly been affected
 will mainly affect